© Custometrix Limited

Privacy policy


  • We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our website or use our services.
  • This is the privacy policy ("Privacy Policy") for the ratemyservice.co.ke website, application or other interactive service ("Site," "we," "us" or "our").
  • By participating in the Site or any features, activities or services offered through the Site, you acknowledge, understand and hereby agree to this Privacy Policy including giving us your consent to track your activities and use such information as described in this Privacy Policy.
  • We reserve the right to revise this Privacy Policy at any time by posting an updated Privacy Policy without advance notice to you. Such revisions shall be effective immediately upon posting. Notice of material changes may be posted on the Site’s homepage and/or may be provided by e-mailing you or notifying you upon login about these changes; the form of such notice is at our discretion. However, we encourage you to check this Privacy Policy and Terms of Use often for updates.
  • This Privacy Policy is aligned with applicable laws of Kenya as well as universally accepted good practices related to data protection.
  • This Privacy Policy applies:
    • By accessing the Site via a personal computer, mobile device, or any other technology or devices now known or hereafter developed or discovered (each, a “Device”);
    • By accessing the Site via other sites or services;
    • By accessing the Site as a registered or anonymous user;
    • To all Information as defined below collected by the Site;
    • And will remain in full force and effect even if your use of or participation in the Site or any particular service, feature, function or promotional activity offered through the Site terminates, expires, ceases, is suspended or deactivated for any reason
  • This Privacy Policy does not apply to websites that can be accessed from this Site including, but not limited to any links provided to social media websites.

Information that we collect about you

  • We collect Personal Information and Other Information through the use or participation in the Site (together, the “Information”).
  • You can choose not to provide Information to us, but in general some Information about you is required in order for you to use or participate in the Site, receive relevant offerings from the Site and enjoy other benefits of being a registered member.
  • We also may periodically obtain Information about you from affiliated entities, business partners and other independent third-party sources and add it to other Information about you. For example, if you visit the Site by “clicking through” from a site operated by one of our business partners, and you have registered with that partner, then information about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third party services, such as social media services, through our Site or before coming to our Site, we may collect Information made available to us through those services.
  • When we use the term "Personal Information" we mean information that would allow someone to identify you or contact you, such as your full name, postal address, e-mail address, telephone number, user name and password, and billing information (such as your credit card number, cardholder name, and card expiration date).
  • When we use the term “Other Information”, we mean any information other than Personal Information that may be automatically collected about you including your IP address (which is automatically assigned to any Device(s) and/or Device and Internet browser combination you use to access the Site) and/or set some other identifier unique to the Device(s) and/or Device-Internet browser combination you use to access the Site as you browse the Site and the web.
  • Other Information is automatically collected, but not limited to, through the use of “cookies”, “web beacons”, Flash local shared objects and other similar tracking technologies (collectively, “Tracking Technologies”).
  • We collect this automatic information to help us understand our users’ interests and preferences and customize their user content, experience and advertisements provided through the Site.
  • Any Personal Information that is modified to remove or anonymize your contact information and other information that identifies you shall not be treated as Personal Information but shall be treated as Other Information after such modification.
  • On the other hand, when we combine Other Information with Personal Information, we shall treat the combined Information as Personal Information for purposes of the sharing or disclosure of such combined Information.

How we use your information

  • We use the Information collected about you for the following general purposes:
    • For registration and to manage your account, including allowing your access to and use of the Site;
    • Allowing you to participate in the public areas and/or other features of the Site;
    • Contacting you regarding the administration of your account, any services, features or functions you have enrolled in or registered to use, any Promotions you have participated in or have entered, any goods and/or services you have ordered or any other transactions you have undertaken with the Site;
    • Enabling us to publish your reviews, forum posts, and other content to the Site community;
    • Responding to your questions and comments;
    • Measuring your interest in and improving our Site;
    • Notifying you about special offers and products or services available from us or our partners that may be of interest to you;
    • Customizing your experience with the Site, including any ads shown to you;
    • Resolving disputes or troubleshoot problems;
    • Preventing potentially prohibited or illegal activities;
    • Enforcing our Terms of Use;
    • And as otherwise described to you at the point of collection.
  • Per our Terms of Use we reserve the right to modify and alter the information you provide to us provided always that we shall not modify the information you provide to us in such a manner as to distort and or misrepresent your Personal Information.

How we share your information

  • We do not sell, rent, lease or disclose your Personal Information to third parties, except if you consent to such disclosure at the time you provide the Personal Information or as described in this Privacy Policy.
  • Certain Personal Information associated with a Posting may be intended for disclosure (“Posting Information”), such as user name. We shall disclose Posting Information in connection with the display of, and other services relating to, such Posting.
  • Posting Information will be made available to any other user of the Site.
  • We have the right to disclose your Personal Information to third parties for the purpose of administering and maintaining the Site’s services, features, functions and operations. We shall refer to these third parties as “operational service providers”. We use operational service providers to efficiently provide the full range of content, activities, services, features and functions we bring you and we disclose your Information to operational service providers for the purpose of providing services to us.
  • You can choose to access certain third party social media websites and services through our Site. When you do so, you are sharing information with those sites, and the information you share will be governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.
  • In addition to the above, we shall make your Personal Information available to certain third parties in the following limited circumstances:
    • When we are compelled to do so by a governmental agency, court or other entity (e.g. to respond to subpoenas, court orders or legal process) or if requested by a governmental agency or other authority as part of an investigation;
    • If we believe your actions violate any law, rule, regulation and/or the Terms of Use, including, without limitation, this Privacy Policy or Additional Terms;
    • In connection with any promotions, as necessary to administer the promotion or as required by applicable laws, rules or regulations (for example, to provide winners’ lists or make required filings as appropriate);
    • If you opt-in or otherwise agree to have your Personal Information shared with or otherwise disclosed to a third party for marketing or other purposes, in which case the third party’s use of your Information is subject to the third party’s own privacy policy;
    • If, in our sole discretion, we believe such disclosure to be necessary or appropriate: to investigate or resolve possible problems or inquiries; to protect our business and assets or the rights, property or safety of ratemyservice.co.ke, Custometrix Ltd, or any of its or their operational service providers, licensors, suppliers, advertisers, customers, users, or any other party; to limit our legal liability; to defend our interests; to enforce this Privacy Policy or the Terms of Use and/or to comply with our legal, regulatory, audit and compliance obligations or requests by law enforcement or other governmental agencies or authorities; and/or
    • In the event of a bankruptcy, merger, acquisition, sale, transfer of control, joint venture or other business combination involving us.

How we protect your information

  • The Site is maintained on a secure cloud infrastructure hosted by Amazon Web Services (AWS). Please click here to fully understand security features employed by AWS.
  • While no data transmission over the Internet is 100% secure from intrusion, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Information.
  • However, regardless of our efforts and the Device you use to access the Site, it is possible that third parties may unlawfully intercept or access transmissions or private communications over an unsecured transmission. While no data transmission over the Internet is 100% secure from intrusion, we conduct financial transactions via secured transmissions but may not always secure other parts of the Site.
  • We also limit our employees’ access to Information collected by the Site to those individuals who are authorized for the proper handling of such Information and any employee found violating our standards of security and confidentiality shall be subject to our disciplinary processes. We request that our operational service providers follow similar standards of security and confidentiality.
  • We do not send emails asking you to provide or confirm Personal Information including but not limited to credit card numbers, your username or password. If you receive such email communication, please contact us via the Contact Us page, and then immediately delete the fraudulent email from your computer.
  • The Site is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under the age of 18, send personal information to us, we will delete or destroy such information as soon as reasonably possible.
  • It is your responsibility to give us current, complete, truthful and accurate information, including Personal Information, and to keep such information up to date.
  • We cannot and will not be responsible for any problems or liability that may arise if you do not give us accurate, truthful or complete information or Personal Information or you fail to update such information or Personal Information.
  • We will reject and delete any entry that we believe in good faith to be false, fraudulent or inconsistent with this Privacy Policy.
  • You are solely responsible for maintaining the strict confidentiality of your user name and password, if applicable, and for any charges, costs, expenses, damages, liabilities and losses we incur or may suffer as a result of your failure to do so.
  • You, and not us, are solely responsible and liable for the activity, behaviour, use and conduct on the Site under your user name (whether used by you or any others who use your user name), unless and until you notify us that your user name may have been compromised, misappropriated or improperly taken or used by another party.
  • We reserve the right to deny access, use and registration privileges to any user, including without limitation, a registered user, of any services, features or functions of the Site if we believe there is a question about the identity of the person trying to access the user’s account or any services, features or functions.


  • You agree to indemnify, defend and hold ratemyservice.co.ke, Custometrix Ltd, and any of their successors and assigns, and any of their respective officers, directors, employees, agents, representatives, licensors, advertisers, suppliers, and operational service providers harmless from and against any and all claims, actions, losses, expenses, damages and costs (including reasonable attorneys' fees), resulting from any breach or violation of this Privacy Policy as a result of using and or handling information that was provided by you and which leads to the violation of any privacy rights of a third party.
  • Custometrix Ltd reserves the right to assume, at its sole expense, the exclusive defence and control of any such claim or action and all negotiations for settlement or compromise, and you agree to fully cooperate with Custometrix Ltd in the defence of any such claim, action, settlement or compromise negotiations, as requested by Custometrix Ltd.