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Are you a business?
Learn how ratemyservice can help you to improve customer experience and drive business growth
- Collect customer reviews easily through simple and friendly forms, using a dedicated link for your company.
- Submissions are validated before being made visible online.
- Increase visibility of your customer experience to increase referrals, retain customers and target prospective customers.
- Eliminate complex and costly software installation and maintenance.
How it works and how you benefit:
- Easy to use reporting dashboards that can be used from executives to front line support staff.
- Easily visualise and understand customer pain points and improvement opportunities through analytical tools.
- Easily benchmark your performance against the industry and competitors.
- Identify promoters, dissatisfied and at-risk customers and their underlying experience drivers.
- Directly engage with dissatisfied and at-risk customers proving your commitment to customer service and encouraging them to purchase with you again.
- Use analytical tools to increase share of a customer’s wallet, reduce customer churn, strengthen customer relationships and reduce cost and time of renewals.
- Determine and record customer experience improvement initiatives based on underlying root causes and monitor if they are improving your customers’ experience.
- Collect customer reviews easily through simple and friendly forms, using a dedicated link for your company.
- Submissions are validated before being made visible online.
- Increase visibility of your customer experience to increase referrals, retain customers and target prospective customers.
- Eliminate complex and costly software installation and maintenance.
How it works and how you benefit:
- Easy to use reporting dashboards that can be used from executives to front line support staff.
- Easily visualise and understand customer pain points and improvement opportunities through analytical tools.
- Easily benchmark your performance against the industry and competitors.
- Identify promoters, dissatisfied and at-risk customers and their underlying experience drivers.
- Directly engage with dissatisfied and at-risk customers proving your commitment to customer service and encouraging them to purchase with you again.
- Use analytical tools to increase share of a customer’s wallet, reduce customer churn, strengthen customer relationships and reduce cost and time of renewals.
- Determine and record customer experience improvement initiatives based on underlying root causes and monitor if they are improving your customers’ experience.
